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  • Himalaya Global Holdings

Returns

We offer a 100% no quibble money back guarantee with below mentioned terms.

We only consider a product to be returned or exchanged, if:

  1. Its packaging or seal is not broken, damaged, altered or used and that all labels and tags are attached/intact.
  2. It got defected during the delivery process.
  3. A completely different product was delivered; a wrong order was dispatched over to you.
  4. Return request is made outside the specified time frame.

100% refund (we also refund your delivery charges).

When returning goods, please quote the - order number, your name, name of the product and the reason why you are returning the goods.

  • How do the users tell you that they want to return the goods in the first place?
    The customers communicate to us on returns through an email to care@himalayawellness.com
  • Can I return Part of My order?
    Yes, a return is possible at item level and if you have ordered multiple items, you can request a return for a partial quantity.
  • When are refunds provided?
    Refunds are provided only in cases of damage in transit or cannot provide replacement due to no stock availability. In case of returns, a refund is issued once the products are received at our warehouse.
  • I have requested for replacement when will I get it?
    Replacement would be sent to customers when the products that need to be replaced.The replacement of parcels would reach the customers within 5-7 working days from the date of shipment.
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